Contact Our Support Team

Get help with your account, technical issues, or share feedback. We're here to assist you 24/7.

Phone Support

Phone support available 24/7 for urgent issues

Email Support

Email response within 24-48 hours

Support Hours

Monday - Friday
9:00 AM - 8:00 PM EST
Saturday
10:00 AM - 6:00 PM EST
Sunday
12:00 PM - 5:00 PM EST
Emergency
24/7 Available

Based in New York, EST Timezone

Send us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Frequently Asked Questions

Quick answers to common questions

How long does it take to get a response?
We typically respond within 24-48 hours for general inquiries. Urgent issues are prioritized and usually receive a response within 2-4 hours during business hours.
What information should I include in my message?
Please include your username, a clear description of the issue, any error messages you're seeing, and steps to reproduce the problem if it's a technical issue.
Do you offer phone support?
Yes, we offer phone support for urgent issues. Our phone numbers are listed above. For non-urgent matters, email support is recommended for better tracking.
What's your refund policy?
We offer a 30-day money-back guarantee for all subscriptions. Please contact our billing department with your account details for refund requests.
Can I schedule a training session?
Yes! We offer training sessions for hospitals and institutions. Contact our partnerships department to schedule a demo or training session.
How do I report a bug or technical issue?
Use the technical support department in the form above. Please include screenshots, browser information, and detailed steps to reproduce the issue.
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